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frequently asked questions
¿Cuál es la cantidad minima?
The minimum order quantity is 300 units.
Minimum quantity per design - 100 units
Minimum quantity per size - 10 units
¿Como funciona el servicio de diseño/patronaje?
Once the order is confirmed and within 24 hours, one of our designers will contact you to complete the details according to your requirements.
How does the photography service work?
Al acabar la producción se enviará de forma automatica las prendas selecionadas para la realizacion de fotografía.
Una vez acabada la sesion de fotografía, se enviará un borrador de las fotos para tu confirmación.
Las fotos se entregarán en un plazo de 3 días dessde la confirmación.
If I don't like the prototype, how can I request more?
Yes, you can place a new order for the prototypes you want.
What are the payment terms?
First payment - 10%
Second payment - upon confirmation of the prototype - 90%
Can the order be cancelled?
El pedido puede ser cancelado unicamente en el fase del prototipo y antes de empezar la producción.
How can I know the delivery time?
Depending on quantity and location, an average order of 500 units typically takes 45 days to deliver.
What do I do if I received an incorrect prototype?
If you have received a prototype with another pattern or incorrect materials, contact us to repeat your real sample for free.
How can I locate my order?
To locate your order, follow the following link find order
How can I claim a production?
To claim a production, contact us through the following link Claims
How can I claim the photograph?
To claim the photo sessions, contact us through the following link Claims
Can I customize my collection?
Yes, select the products you want and start a personalized order through the form.
I want to customize my production with options that are not available on the web
To customize a production, contact us through the following link Personalization
What is the lead time for the prototype?
The delivery of the prototypes usually takes between 14 to 21 business days.
Where are the garments made?
All our garments are manufactured in Spain and Portugal.
How can I ensure the quality of my production?
Manuface collaborates only with workshops and suppliers that obtain the certification for the Textile Industry Exchange and that comply with the regulations and production standards.
Can I request samples of the labels, fabric or accessories?
Yes, once the order is accepted we will send you the Dap lib for confirmation of both the material and the fabrics.
What is the cost of shipments?
Depending on quantity and location.
Normally the cost of an order of 500 units within Spain is €78.
I have received the sample and would like to modify it?
Contact us at the following link Sample Modification
Is it safe to share designs with Manuface?
Yes, the designs are stored in our database only during the project process.
All designs will be deleted once the project is finished.
The platform has data protection insurance through the company Normatiza.
Can I select a garment that is not on the web?
Yes, select the option custom garment and add your pattern and technical sheet.
Are prefabricated gifts available from stock?
All our garments are made to measure according to each brand.
Manuface is not a wholesaler but a clothing manufacturer.
Can I create a collection from scratch?
Yes, at Maniface we have professionals from the sector who will accompany you throughout the process, from the analysis of trends and design to materials and fabrics.
Creation of tabs, patterns and collections.
Designing a fashion collection requires the creation of a technical sheet and pattern of the garment, since these documents contain all the necessary information for the manufacture of the garments.
What is the price of a new token and the creation of a new pattern?
Creation of new technical sheet- 89 €
Creation of new digital pattern- 129 €
FAQ Wholesaler
What is the MOQ?
Total of 50 units, 10 units per size.
Can you customize the labels with my brand?
Yes, we have labeling services with a minimum of 500 units manufactured by manuface.
If you have your own labels, please send us all the material to complete the labeling process.
Can it be purchased by units?
All clothes are sold per pack of 5 sizes:
S/M/L/XL/XLL - 10 per size
Is transportation free?
From € 500 shipping is free
What is the delivery time?
24-48h from receipt of payment.
What is the delivery way?
All garments have a transparent, folded and ironed bag.
Can I use the photos for my website?
Yes, we provide our clients with the option to use our photos in order to reduce photography costs.